# Amit Bhagat - Senior IT Leader | Agile & ITSM Transformation Expert
Source: https://hello.cv/bhagatamit
Pune

## Links
- LinkedIn | https://linkedin.com/in/amitbhagat

## About
Dynamic IT Service Management and Agile leader with 15 years of progressive experience, specializing in ITSM, Incident/Change Management, and Agile implementation within global technology organizations. Proven ability to drive operational excellence, lead high-performing teams, and deliver transformative service improvements, consistently achieving significant reductions in critical incidents and marked increases in team productivity.

## Work
### Scrum Master | Cognizant Technologies
https://www.cognizant.com
Currently leading cross-functional Agile teams to accelerate project delivery and foster continuous improvement within global technology organizations.
- Led cross-functional Agile teams (8-12 members) through full project lifecycles, improving sprint delivery rates by 30% while maintaining high engagement and transparency.
- Drove Agile transformation initiatives, facilitating over 100+ sprint ceremonies and mentoring Product Owners/team members on best practices to enhance adoption and proficiency.
- Proactively removed team impediments, resulting in a 40% reduction in delivery blockers and significantly improved sprint predictability.
- Collaborated effectively with stakeholders to define clear product backlogs, ensuring alignment with organizational goals and delivery of critical business value.
- Fostered a culture of continuous improvement, leading to a 25% increase in team productivity within one year through targeted initiatives and feedback loops.
### ITSM Lead (Incident & Change Manager) | Cognizant Technologies
https://www.cognizant.com
Managed global Incident and Change Management for a 10,000+ user base, ensuring high SLA compliance and driving process improvements to minimize business disruption.
- Managed global Incident and Change Management for a user base exceeding 10,000, maintaining incident resolution SLA compliance above 98% over 3 years.
- Designed and implemented ITIL-based processes, leading to a 20% reduction in critical incidents and significantly minimized business disruption across operations.
- Coordinated major incident response, including root cause analysis and reporting, significantly improving communication and resolution timelines for high-impact incidents.
- Led Change Advisory Board (CAB) meetings, ensuring thorough risk evaluation and successful deployment of 250+ critical changes annually with minimal impact.
- Trained and mentored new ITSM staff, standardizing escalation procedures and knowledge management across multiple teams to enhance operational consistency and efficiency.
### Mainframe Operator | Cognizant Technologies
https://www.cognizant.com
Monitored and managed multi-system mainframe environments, ensuring uninterrupted processing for critical business operations and building foundational technical expertise.
- Monitored batch jobs and console operations across multi-system mainframe environments, ensuring uninterrupted processing for critical business operations.
- Proactively identified and resolved job failures, reducing system downtime by 15% through prompt incident escalation and coordination with support teams.
- Maintained accurate operational logs and provided detailed shift handovers, enabling seamless 24x7 round-the-clock operations and enhancing team continuity.
- Developed early technical foundation in IT operations and service management, supporting future leadership roles through hands-on system management and problem-solving.
### Mainframe Analyst | Wipro Technologies
https://www.wipro.com
Demonstrated advanced mainframe scheduling and system monitoring expertise, optimizing batch job execution and ensuring continuous system availability.
- Utilized advanced mainframe scheduling tools (TWS (OPC), Job Track, Zeke) for effective batch job scheduling and management across large-scale environments.
- Proficiently monitored systems using SCEM to proactively identify, analyze, and resolve job abends, console messages, and operational alerts, maintaining uninterrupted processing.
- Wrote, reviewed, and optimized Job Control Language (JCL) scripts to control batch job execution and dependencies in large-scale mainframe environments.
- Coordinated cross-functional collaboration with application support, system programmers, and network teams to diagnose and remediate complex batch job scheduling and execution problems.
- Continuously improved batch processing workflows by identifying bottlenecks, automating repetitive tasks, and recommending upgrades to scheduling and monitoring tools.
### Mainframe Operator | Mphasis an HP Company
https://www.mphasis.com
Administered and monitored multiple LPAR environments, ensuring reliable 24x7 batch job processing and system stability for critical production systems.
- Administered and monitored multiple LPAR environments (production/test), ensuring reliable batch job processing and system stability in adherence to enterprise SLAs.
- Diagnosed and resolved complex job abends, delayed, or long-running jobs using advanced mainframe control tools (SDSF, OPC), performing restarts for accurate recovery.
- Managed ad-hoc job scheduling requests and JCL modifications for production jobs, ensuring successful execution and compliance with Service Level Agreements (SLAs).
- Managed incident and change tickets for abended jobs using enterprise tools (Maximo), ensuring prompt escalation and resolution tracking while optimizing system resources.
- Collaborated cross-functionally with application programmers, support teams, and operations staff to resolve complex job-related and infrastructure challenges.

## Education
### Indira Institute of Management | Computer Application
https://
### HAL College of Science & Commerce | Computer Science
https://

## Languages
- English
- Hindi
- Marathi

## Certificates
### Certified Scrum Master (CSM)
Scrum Alliance | https://
### ITIL Foundation v3
AXELOS | https://
### AWS Solution Architect (Associate)
Amazon Web Services | https://

## Skills
### IT Service Management
- ITIL
- Incident Management
- Change Management
- ServiceNow
- Remedy
### Agile Methodologies
- Agile
- Scrum
- Sprint Planning
- Facilitation
- Coaching
### Mainframe Operations
- Mainframe Operations
- Batch Monitoring
- Console Monitoring
- JCL (Job Control Language)
- Job Scheduling
- OPC
- CA-7
- Job Track
- Zeke
- Control-M
- CICS
- MVS
- TSO
### Analysis & Reporting
- Root Cause Analysis
- Metrics & Reporting
- Stakeholder Management
### Communication & Leadership
- Excellent Communication
- Conflict Resolution
- Team Leadership

## Source
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